Privacy Policy

1. Introduction

Xenium ("we", "our", "us") creates personalized digital gifting experiences. This policy explains what information we collect when you use xenium-sites.com, how we use it, and the choices you have. By using our service you agree to this policy.

2. Information we collect

• Contact details you submit: name, email address, phone number.
• Details about the occasion and recipient you provide in the request form.
• Photos, videos, audio and written messages you upload to be included in your experience.
• Basic technical data (IP address, browser, pages viewed) collected through standard server logs.

3. How we use your information

• To design, build and deliver your personalized Xenium experience.
• To send transactional emails (order confirmations, delivery links, support replies).
• To respond to your questions and provide customer support.
• To improve our service and prevent fraud or misuse.

4. Sharing

We do not sell your personal information. We share data only with trusted processors who help us operate the service — including our cloud hosting and database provider and our transactional email provider — and only to the extent necessary to deliver your experience.

5. Data retention & your rights

Working media (the photos, videos and audio you upload for your experience) is automatically removed from our active storage 90 days after delivery. The published microsite stays available at its private link until you ask us to take it down. Order records (name, email, order ID, payment reference) are retained as required by Indian tax law. You can request access to, correction of, or deletion of your personal data at any time by emailing xeniumgifts@gmail.com.

6. Cookies

We use only essential cookies and local storage required for the site to function. We do not use advertising or third-party tracking cookies.

7. Children

Xenium is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact

Questions or requests? Reach us at xeniumgifts@gmail.com.