Question 1

What exactly is a Xenium?

Accepted Answer

A Xenium is a private, beautifully designed digital experience created around one specific person and one specific story. We weave photos, videos, written messages, music, animated text and a timeline into a cinematic microsite that lives at a private link — opened on any phone, kept forever.

Question 2

What media can I include?

Accepted Answer

Photos (JPG, PNG, HEIC), short videos (MP4, MOV — under 100 MB each), audio messages, written letters, song lyrics, recipient handles, anything that helps tell the story. We also handle gentle photo retouching at no extra cost.

Question 3

Can I include an Indian-language message or song?

Accepted Answer

Yes. We routinely include Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Punjabi and Malayalam messages and music. Mention the language and any specific lyrics or fonts you'd like in the story field.

Question 4

Do recipients need an app or account?

Accepted Answer

Never. The Xenium opens in any phone or laptop browser — no install, no login, no friction. They tap the link, the experience loads, that's it.

Question 5

Can I see a real sample first?

Accepted Answer

Absolutely — the Examples section above has six full sample experiences (birthday, anniversary, proposal, love story, retirement and corporate appreciation). Click any of them to walk through a real preview before you decide.

Question 6

How does the process work?

Accepted Answer

You fill out the request form (3 minutes). We email you within 24 hours to confirm details and collect any photos, videos or notes you want included. Once payment is confirmed, our design team builds your Xenium and delivers the private link — same-day if you order before 12 PM IST, otherwise within 24 hours.

Question 7

What payment methods do you accept?

Accepted Answer

UPI, debit and credit cards (Visa, Mastercard, RuPay, Amex), and net banking — all through our secure payment partner. Payment is collected after we confirm your request and before production begins.

Question 8

Do you offer corporate or team packages?

Accepted Answer

Yes — we craft employee appreciation experiences, retirement tributes and team recognition Xeniums regularly. For volume requests (5 or more), email xeniumgifts@gmail.com for custom pricing and faster turnarounds.

Question 9

How fast can I get my Xenium?

Accepted Answer

Order before 12 PM IST and we deliver the same day. Order after that and you'll have it within 24 hours. If your moment is even sooner, flag the deadline on the form and we'll do everything we can to meet it.

Question 10

How is the final Xenium delivered?

Accepted Answer

You'll get a private, shareable link via email along with a QR code (for printing on a card or gift tag) and a downloadable cover image you can use on social or WhatsApp.

Question 11

Can I gift this to someone abroad?

Accepted Answer

Yes — a Xenium is just a link, so it works anywhere with internet. We've delivered Xeniums to recipients in the US, UK, UAE, Singapore and Australia. Pricing remains in INR; international cards work fine through our payment partner.

Question 12

Is my Xenium private?

Accepted Answer

Yes. Every Xenium is hosted on a private, unguessable URL that only you and your recipient can open. There's no sign-up required for them. Optional password protection is available — just request it on the form.

Question 13

Are my photos and data secure?

Accepted Answer

Yes. Media you share is stored encrypted on our cloud provider, accessed only by the small team building your Xenium, and removed from our working storage after delivery. We never sell or share your data — see the Privacy Policy for full details.

Question 14

What if I'm not happy with the result?

Accepted Answer

Every order is backed by our 100% Happiness Guarantee — free unlimited revisions until you love it, or a full refund. No questions asked. We'd rather lose the order than leave you with something that doesn't move you.